Bolivian Police Inaugurates New Customer Service System with USAID support in Oruro

The Special Force for the Fight against Crime (FELCC, in Spanish) inaugurated a new customer service platform to receive and process new cases with efficiency and effectiveness.

The inauguration ceremony took place on November 18 and several departmental and city authorities attended the event. The platform is the result of a joint effort by the Governments of the United States and Bolivia, and involves the U.S. Agency for International Cooperation (USAID), the Bolivian Public Ministry, and the Bolivian National Police’s FELCC.

The cost of establishing the new FELCC customer service platform is estimated at $26,000. This amount was invested in purchasing furniture and equipment. Part of the funding was used to pay for technical assistance.

Currently, there are similar customer service platforms operating in La Paz, Santa Cruz, Cochabamba, Potosi, Pando, Sucre, and Tarija. They all provide fast and efficient attention to new cases by using technological tools such as the i3p system. This information technology tool allows the police to undertake an effective follow up of cases investigated by the Prosecutors’ Office and the police throughout the country.