Emergency Services

Welfare and Whereabouts

Concerned about the welfare or whereabouts of a U.S. citizen in Bolivia?  Is there an emergency at home (For example, illness or death in the family)? If so, the ACS Unit might be able to help by trying to locate and contact the individual and advising them of your concern or message.

Please note, however, that the U.S. federal Law under the Privacy Act limits what we can tell you after our interaction with any American over 18 years old. The Embassy cannot release any information about an American's situation without their express permission to waive the Privacy Act.

Without this permission we can only notify the individual of your concern and suggest that they contact you directly.

In order to assist us in locating the U.S. citizen abroad, it is helpful to have the following information available:

• Name of the U.S. citizen abroad
• Date and place of birth
• Passport number (if known)
• Itinerary
• Last known address and phone number 
• Reason for  travel/residence abroad
• Date of last contact
• Other contacts abroad (friends, business associates, hotel, etc.)
• Caller's full name, address, phone number and relationship 

For Emergency Family Messages also include:

• Nature of the emergency
• What you want the person told about the emergency
• Name, address and telephone number and relationship of person in the U.S. they should contact

Do you want to know more?